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Health and fitness operators have "much work to do" if they want to improve consumers' perception of them, according to the first ever national Net Promoter Score (NPS) study conducted on the sector by Leisure-Net Solutions in partnership with The Retention People.
news •
18 Mar 2011
Fitness, sport and leisure sector professionals who have continued to deliver services to
their communities throughout the pandemic are to be celebrated at industry networking
and educational event, active-net 2021.
news •
19 Jan 2021
The Register of Exercise Professionals (REPs) has commissioned a stakeholder consultation, to be carried out by Leisure-net Solutions, to see how it is viewed by the rest of the industry as part of its commitment to on-going development.
news •
11 Dec 2006
Research companies Leisure-net and The Retention People (TRP) have joined forces to launch a new customer service survey for the health and fitness sector.
news •
04 Aug 2010
Leisure-net’s annual Health and fitness Omnibus Survey is in its 15th year. We find out what’s changed since 2002
HCM issue 3 2019
Cost remains one of the most significant barriers to physical activity, with cut-
price deals the most effective way to incentivise exercise among UK consumers,
according to the latest Health and Fitness Omnibus Survey (HAFOS).
news •
15 Dec 2014
Alliance Leisure scored an all round winner with Community Leisure Services for its development project at Yarborough Leisure Centre in Lincoln.
product innovation •
29 Jun 2007
The rollout of Moving Communities marks a watershed moment for data in the public sector. 4global’s Ed Hubbard talks us through the early insights and the impact this initiative will have
HCM Handbook 2021
Sport England’s new monitoring and insight study will track the impact of the National Leisure Recovery Fund and its impact on communities, says Mike Hill
HCM issue 3 2021
Two new research reports have highlighted the impact of the UK's cost of living crisis on
people's physical activity levels.
news •
12 Jan 2024
With almost 20 per cent of the UK population living in the countryside, this marks the next
frontier for fitness industry expansion. The challenge is finding the right model.
news •
19 Dec 2023
New research shows many members are disenchanted with their clubs. It’s time to start talking, says Kate Cracknell
HCM issue 4 2017
Members of Gen Z have come of age
and are now some of the most engaged
consumers of fitness. Researchers,
leisure-net, look at the numbers
HCM issue 9 2019
Leisure-net’s lockdown 2 survey yielded findings that will set a course for the UK industry as it comes out of lockdown 3
HCM issue 1 2021
What were we expecting for the industry in 2020 before the pandemic struck? According to our panel of experts, membership packages for Gen Z are ripe for a rethink, and savvy employers should be thinking about putting in place bespoke digital tools for staff wellbeing
HCM Handbook 2020
The results from the first Moving Communities Customer Experience Survey show users are satisfied with local authority health and fitness facilities
HCM issue 7 2021
A new report into outdoor fitness found that 100 per cent of respondents were planning outdoor classes for 2013. We take a closer look at some of those plans
HCM issue 4 2013
Many people living in rural areas are missing out on fitness. What can the public and private sectors do to broaden their customer reach?
HCM issue 10 2023
Another year of challenges lies ahead. Kath Hudson asks key players how they intend to optimise the opportunities presented by the market
HCM issue 1 2023
Different customers, omnichannel fitness, the need for more data, continued lobbying and to address racism, cost barriers and health inequalities...
HCM Handbook 2022
For this unprecedented year, we asked a stellar line up of industry big hitters, from around the globe, to give their thoughts on how COVID has shaped the health and fitness industry and where we go from here
HCM Handbook 2021
Latest News
Fast Fitness Japan, master franchisee of Anytime Fitness in Japan, has acquired Eighty-8 Health & ...
Latest News
Xplor Technologies has unveiled a financing solution for small businesses, which aims to counter the ...
Latest News
HoloBike, a holographic training bike that simulates trail rides in lifelike 3D, is aiming to ...
Latest News
Peloton Interactive Inc is believed to be working to get its costs under control in ...
Latest News
Equinox, has teamed up with health platform, Function Health, to offer 100 comprehensive laboratory tests, ...
Latest News
Having good levels of cardiorespiratory fitness cuts disease and premature death by 11 to 17 ...
Latest News
US gym chain, Crunch Fitness, has bolstered its global expansion plans with the appointment of ...
Latest News
Active Oxfordshire has received £1.3 million to tackle inactivity and inequality and launch a new ...
HCM promotional features
Sponsored
Coaching workshops from Keith Smith and
Adam Daniel have been designed to empower
your team and transform your service
HCM promotional features
Sponsored
Epassi, a provider of workplace wellness benefits, is creating a fitter
and more productive workforce, one membership at a time
HCM promotional features
Sponsored
GymNation is pioneering the future of
fitness with software specialist Perfect
Gym providing a scalable tech platform
to power and sustain its growth
HCM promotional features
Sponsored
D2F had updated its brand styling to keep pace with
business growth. MD, John Lofting and operations
director, Matt Aynsley, explain the rationale
HCM promotional features
Sponsored
University of Sheffield Sport has opened the doors of its flagship
Goodwin Sports Centre following a major refurbishment
HCM magazine
Pilates is having a
moment. Steph Eaves
asks suppliers how
they’re responding
to the demand
HCM magazine
The European fitness sector is beating pre-pandemic numbers according to the 11th annual European Health & Fitness Market Report 2024 from Deloitte and EuropeActive, as Karsten Hollasch reports
HCM magazine
The Elevate trade show and conference comes to London next
month. HCM gives the low down on what to look out for
HCM magazine
HCM People
Belinda Steward
MD of leisure, health and wellbeing, Places Leisure Places Leisure“We need to make it automatic that when people go to their doctor, they’re offered exercise rather than medication where appropriate”
HCM magazine
HCM People
Ross Stewart Campbell
CEO, BeyondActiv“We have a fantastic opportunity in front of us to realise our vision of a happier and healthier world”
Current vacancies
Director of Operations Active Luton
£61,000 - £64,000 + exceptional pension + excellent benefits
Luton, United Kingdom
Read the latest issue
Featured supplier news
Join us at Elevate from 12-13 June in London for a special one-off live recording of The Game
Changers Podcast with Sue Anstiss, CEO of Fearless Women.
Featured supplier news
In today's competitive fitness landscape, the key to success lies not only in providing
exceptional facilities but also in cultivating meaningful interactions with members.
Company profiles
Places Leisure aims to enlighten our communities about the benefits of a healthy lifestyle in ...
Company profiles
The company’s core business is the provision of facility development and support for local authorities, ...
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Property & Tenders
Grantham, Leicestershire
Belvoir Castle
Property & Tenders
Diary dates
10-12 May 2024
China Import & Export Fair Complex, Guangzhou, China
Diary dates
23-24 May 2024
Large Hall of the Chamber of Commerce (Erbprinzenpalais), Wiesbaden, Germany
Diary dates
19-19 Sep 2024
The Salil Hotel Riverside - Bangkok, Bangkok 10120, Thailand
Diary dates
01-04 Oct 2024
REVĪVŌ Wellness Resort Nusa Dua Bali, Kabupaten Badung, Indonesia
Diary dates
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